Haze Flight Returns and Refund Policy

1. Returns Policy

1. Haze Flight offers a 15-day return period for all brand-new, unopened devices (calculated from the date of delivery to the customer). Return requests exceeding 15 days will not be accepted.
2. Products that have been opened, used, or damaged are not eligible for return. However, brand new/unopened/unused items may be returned to the Haze Flight factory. A 15% handling fee (covering duties, taxes, customs clearance fees, and other associated costs) will be deducted from the refund.
3. Haze Flight shall not bear the shipping costs incurred by customers for returning products; these costs shall be borne by the customer.
4. To initiate a return, please send your order number to: SPTHazeFlight@gmail.com.

2. Repair Services

1. Prior to requesting product repairs, please contact our technical team at: flywoofpv@outlook.com.
2. Following confirmation of details by our engineers, you may return the product for repair.
3. Customers shall bear the cost of returning the product, though all Haze Flight products qualify for complimentary repair services.
4. For replacement parts:
   i. Within 30 days of receipt, Haze Flight covers part costs for faults not caused by human error; customer bears part costs for human damage.
   ii. Beyond 30 days of receipt, customer bears part replacement costs regardless of fault status.

3. Warranty Terms

1. Haze Flight provides a 30-day warranty on all products.
2. Damage and Defect Inspection: Please inspect your goods immediately upon receipt. Should you discover any defects, damage, or incorrect items, contact us promptly so we may assess and resolve the issue.
3. For returns, please contact: SPTHazeFlight@gmail.com. If your return request is approved, we will provide an RMA number and parcel dispatch instructions. Products returned without prior authorisation will not be accepted.
4. For any return-related queries, please contact: SPTHazeFlight@gmail.com.

4. Lost Parcels or Missing Items

1. Should a parcel be lost during transit, we shall arrange a replacement shipment.
2. If an item is omitted from your order, we shall resend the missing item free of charge.

5. Refund Policy

1. Refunds will be processed upon receipt and verification of the returned goods.
2. For non-quality-related issues, a 15% handling fee will be deducted from the order total, with 85% of the order value refunded.
3. Full refunds will be issued for quality-related issues.
4. Refund processing times may vary due to differences in banking systems across countries.
5. For orders paid via Stripe, Stripe may deduct a temporary reversal fee during the refund process. This fee will be refunded to you within a few days.
6. Furthermore, due to exchange rate fluctuations, the actual refund amount received may be reduced.

Important Notice

This policy is subject to change at any time without prior notice. For any enquiries, please contact: SPTHazeFlight@gmail.com.

Haze Flight reserves the right of final interpretation.